FAQs

Before contacting us, please carefully read through our FAQs which may provide the answer to your questions. If you require further assistance we look forward to hearing from you, contact our 24/7 support team on email via [email protected]

What currency are the prices displayed in?

All prices are in USD.

I just placed an order, when will it ship?

Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 14 to 28 business days for the items to reach you, though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. We offer a Money Back Guarantee if your item is not with you after 30 working days from dispatch.

I am not satisfied with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 45 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I need to cancel or change my order how do I this?

We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order. If you would still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned to us, simply email us to confirm the receipt of the item and your decision.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn’t already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

I have entered an incorrect address what do I do now?

If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn’t been shipped then we can update your delivery address no problem. If the order has been shipped then, unfortunately, there is nothing we can do. If the given address is incorrect we can change the address to the correct one within 24 hours. No refund will be given after the 48 hours of incorrect submission.

How long does shipping take?

Shipping times vary depending on the product stock and the selected shipping method you have chosen. Standard international shipping is between 14 – 28 days. Express international shipping is typically between 7 – 14 days. If you have not received a shipping verification email please contact us immediately and we will provide you with a real time update on the progress of your order!

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they will get to you we promise!

My order is still not here please help?

If your order has taken longer than 30 working days from when you placed your order, then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

I was charged more than what the product was advertised?

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or GST is liable with you (the customer) and not us (Jadmon).

Why did I not receive a confirmation email after placing the order?

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

I don’t have a tracking number, when will I get it?

When you receive your dispatched email you can email us at [email protected] for an update on your tracking.

What are the payment options available?

We accept all major credit and debit cards through the Paypal. If you do not have a PayPal account, check here to pay via PayPal without an account If your card was declined then please do not worry, simply contact us and we will advise you.

I have a question that wasn’t answered, can you please help?

Absolutely! Please send us an email [email protected] and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to.